Please browse these frequently asked questions. If your question is not answered feel free to contact us directly.
Our shop hours are Monday thru Friday 8 A.M. - 5:30 P.M. and most Saturdays from 9 A.M. - 2 P.M. (Please call to schedule Saturday appts.)
Sure. A check engine light, especially on later model cars, is almost always a computer related or emission related issue that we can diagnose accurately for you. It could be as simple as a need to have your spark plugs replaced due to a misfire, or as complicated as a computer failure or wiring problem. Some require lengthy diagnostic proceedures while others are very simple. We will pull codes for you at no charge and advise you of what might be needed. At this point you will be aware of what kind of diagnostic charges might apply.
The auto parts stores are just that - they sell parts! The counter people are not typically trained in automotive diagnostics, nor do they have experience as technicians. They usually recommed a "Tune-up" when they spot a misfire code - it's an easy parts sale for the counterguy without obligation. What they fail to inform the customer is that there are many things that can cause a misfire code, from spark plugs, faulty injectors, weak coils, vacuum leaks...to more serious internal engine or wiring/computer problems. Let a professional diagnose your check engine light before you start buying parts! We can do that for you at Genuine Auomotive! And we stand behind our diagnosis.
The term "tune up" is really no longer accurate by todays standards. There is essentially nothing, or very little to "tune" on todays modern engines compared to years gone by. Most people usually refer to a tune up as replacing spark plugs, which is important, but there are many "maintenance items" that your auto manufacturer suggests replacing or servicing at different mileages. We recommend using your manufacturers maintenance schedule to guide you when performing needed maintenance. Genuine Automoive can provide this schedule for you, just ask!
We address this issue regularly. Typically a customer will request an alignment because their vehicle is shaking as they drive down the highway. An alignment in itself is rarely the cause. A true alignment issue will usually cause your car to pull to one side, or cause your tires to wear unevenly, and even cause a crooked steering wheel. An alignment in itself will rarely to never correct a vibration felt when driving at highway speeds. This type of vibration is usually caused by a bad tire, or a tire balance issue, neither of which will be corrected by an alignment. A vibration could be caused by a worn steering component such as a bad tie rod, or ball joint or other suspension part, and replacing these components does require that an alignment be performed, but the alignment itself is not actually the fix. Give us a call or come by, we'd be glad to accurately evaluate what you have going on.